Our Policies
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Appointment Booking & Cancellation Policy
We understand that schedules can shift, and unforeseen circumstances arise. To ensure the best experience for all our guests and to respect our team’s time, we ask that you provide at least 48 hours’ notice for any changes or cancellations.
If you cancel, no show or reschedule with less than 48 hours’ notice, a courtesy fee of 50% of the scheduled service will be charged. Please note this fee is non-refundable.
Payment Policy
For your convenience we accept Visa, Mastercard, debit cards and cash. Please note, no change is available as no cash is on premises.
Deposit Policy
New Guests: A valid credit or debit card is required to reserve all first-time appointments. We’re happy to offer complimentary consultations to help determine the best services and pricing for your needs.
A 50% reservation fee is required for longer or high-value services. Specifically, any appointment that: lasts over 2 hours, or exceeds $200 in total cost. This deposit is collected at the time of booking to secure your appointment.
Thank you for your understanding and cooperation!
PLEASE NOTE:
Additional charges may apply for long, thick, curly hair, extra product, upgrades, or extended service time ranging from $20-$25 every additional 10 minutes.
Satisfaction Guarantee
Service Guarantee
We take pride in the quality of our work, and your satisfaction is important to us.
If you’re not fully satisfied with your service, please let us know within 10 days of your original appointment. We’ll be happy to make the necessary adjustments to ensure you’re happy with the results.
Product Return & Exchange Policy
Unopened or gently used products may be exchanged in-store only within 10 days of purchase.
After 10 days, we are unable to offer exchanges.
Please note that we do not offer refunds on any purchases.
Accessories, jewelry, art, and equipment are final sale and not eligible for return or exchange.
How to Reach Us
You can contact us by
Phone: (425) 743-9722
Email: team@lorindassalon.com